Website and e-mail communication

This site is established in The Hashemite Kingdom of Jordan (Jordan) in accordance with and subject to the laws of Jordan and will be governed by the laws of that country. When you use the Site, you accept that your use of the Site and any information on the Site will be governed by the laws of Jordan and if any claim or dispute arises from your use of this Site and any information on it, you agree that the Jordanian courts will have exclusive jurisdiction over all such claims or disputes.

While we have made all reasonable efforts to ensure that the information on the Site is accurate at the time of inclusion we do not make any warranties, undertakings or representations as to the completeness, accuracy or reliability, availability, performance or functionality of this Site or any of its contents. We neither accept nor assume any responsibility to you in relation to the contents of this Site and we exclude all warranties, undertakings and representations (either express or implied) to the fullest extent permitted under applicable law.

The information contained on this Site may not be copied, transmitted, amended or reproduced in any form whatsoever without the prior written consent of the owners.

Privacy policy

If you send an e-mail message to Vertex, you can be assured that we will never give this e-mail address or any other information to third parties for any purpose. When communicating from your work email, you should be aware that some companies consider electronic mail corporate property and your electronic mail messages may be monitored. Vertex is not responsible for the privacy practices of linked sites over which it has no control.

Medical advice

The hair loss and hair transplant information provided here and in all e-mail communication from Vertex is of a general nature and should not be considered medical advice. All such information is not intended to replace a clinic consultation with us. Surgical results can vary significantly from patient to patient due to individual differences. We do not guarantee specific hair transplant surgical results.

Patient responsibility for e-mail communication


Do not use e-mail for urgent matters. During office hours, contact us directly by telephone at +962 77 8837839. In addition, follow the post-operative instructions that were provided to you after your surgery.

Permissible Transactions and Content

If you would like to limit your e-mail communication with Vertex to specific interactions only, or if there are any sensitive issues you want to avoid in e-mail communication, you must specify these during any of your appointments.

E-Mail Account to be Used

All e-mail will be returned to the account used by the sender. If you would like the response to your e-mail question sent to another e-mail address you must specify what this address is.

Disclaimer of liability

The user assumes all responsibility for the use of this website. Under no circumstances will Vertex or anyone else involved in creating or maintaining this website be liable for any direct, indirect, incidental, special or consequential damages or lost profits that result from the use or inability to use the website and/or any other websites which are linked to this site, including, but not limited to, reliance by a visitor on any information obtained via the website; or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. In areas which do not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent allowed by law.

Disclaimer of endorsement

Reference to any product, service, hypertext link to a third party or other information by trade name, trademark, supplier or otherwise, does not necessarily constitute or imply its endorsement, sponsorship or recommendation by Vertex.